Keynote · BFI Southbank
Expanding the core: how enterprise products grow without fragmenting.
Product & Experience Leader · Enterprise platforms
Evi Malisianou
I build the connective layer of complex enterprise products: the architecture, journeys, research and strategy that hold them together.
Twenty years across energy, financial services, e-commerce and intelligence platforms, designing for expert users in regulated, high-stakes domains. I lead where product, engineering, commercial and design meet.
I now work AI-native: building functional prototypes in code with AI tools, designing agentic products, and shifting my team's craft from screens toward systems thinking, research and orchestration.
Point of view
The decisions that shape an enterprise product happen in the layer beneath the interface.
The hardest decisions in enterprise products aren't visual or interaction decisions. They sit in the architecture: where a new capability belongs, what it means for the journey, what it implies for the commercial model, how it survives the regulation around it. That layer is usually owned by no one, which is exactly why products fragment.
The work I've moved toward, and the work most underweighted in product organisations today, is leading that layer explicitly: holding all of it as one piece of thinking, then building the product and the plan together, so what ships is what was actually decided. Having a clear view on what gets built next, and why.
The experience
The connective layer
The craft, the architecture beneath it, and the foundations that hold it together at scale.
The craft
Surface
Product designInterfaces grounded in architecture.
Conversational designHow agentic products talk, listen and respond.
Structure
Information architectureWhere the next thing belongs, before it's built.
Journey managementOwned end to end, across product boundaries.
System
Service designThe system around the product.
Strategy
Mixed methods researchWired into roadmap and architecture.
Product & UX strategyWhere the product goes next, and why.
The foundations
Enterprise design systemOne shared language, in code, design, voice and content.
Quality guardrails & standardsAccessibility and design quality, kept to a measurable bar.
Front-end QADrift from the system, caught before it ships.
AI-built toolingThe checks and the research engine, built with AI.
Front-end architectureStrategy I drafted for the hybrid shell the suite runs on.
Technical architecture
Selected roles
Where I've operated.
2022-present
Kaluza
Product & UX Director · Energy
Now lead the product vision for customer care, owning the agentic programme described below end to end, in partnership with the VP Commercial Operations and CPTO.
Grew the remit to lead the Global Enterprise Experiences Platform, the enablement layer beneath every Kaluza product. Two platform teams under this remit, one owning the Nebula design system, global information architecture and accessibility standards, the other building the shared application shell with its front-end engineering, alongside a functional team of embedded designers and researchers. Set the platform roadmap these teams deliver against, and the UX fitness tests and quality gates that hold the whole product suite to a measurable bar.
Joined to lead the UX function: research, service design, journey management, product and content design as one craft. Rebuilt the team from siloed specialists into embedded generalists backed by senior specialists. I lead as a manager of managers, 27 people across the function. I own the operating model and reshape it around business need and available skills, so the team and the business thrive, and I am accountable for UX quality across Kaluza globally.
OutcomeSince the operating-model rebuild, designer reassignments across value streams are down almost 90%, the discovery cycle runs 40% faster, and domain silos have broken down.
The platform, product and research outcomes from this remit are set out in Latest work below.
2021
Shopify
Senior UX Manager, Maternity cover · E-commerce
Established the data visualisation practice and introduced vision-typing and futures thinking to extend Shopify's analytics roadmap beyond the next release cycle, with a focus on upskilling and a sharper operating model. Reported to the Global VP of UX, whose organisation ran to around 500 people.
OutcomeDoubled the team to around 32, managing two UX managers.
2015-2021
Brandwatch
Lead Designer to VP, User Experience · Insights & intelligence platforms
Promoted to VP of User Experience to lead a multi-discipline practice, connecting the dots across business silos to strengthen the end-to-end customer experience. Introduced UX outcomes as a shared measure of progress toward a better experience for product teams and squads.
As Head of UX Research, I built the company's first research function. I set the UX research roadmap, grounded the craft in contextual inquiry and mixed methods, and embedded a researcher in every product team. The remit later widened to include content design.
Joined as lead designer on Vizia, an enterprise marketing reporting and command-centre platform, and led a full redesign, its information architecture as much as its interface, with new data visualisation at its heart.
OutcomeAcross the practice, customer satisfaction rose, time-to-task fell, and in-platform onboarding cut in-house training sharply. The Vizia redesign lifted sales and consolidated feature requests from 35+ channels into one tool, sharpening roadmap and prioritisation.
Further outcomes available on request.
2011-2014
Deutsche Bank & RBS
Independent Consultant · Financial services
Led UX on two tier-one banking platforms: Deutsche Bank's AutobahnFX, the FX trading platform within the Autobahn suite, and RBS's MicroRates, a digital hedging and risk-management platform for specialist lenders. Both were architectural-level redesigns, not interface polish. On AutobahnFX, I ran the platform-wide user research and used it to move programme leadership from the cosmetic refresh they had scoped to a full rebuild.
OutcomeAutobahnFX: the redesigned platform is recognised as a leading electronic FX service, with multiple top-tier industry awards. MicroRates: a sharp lift in adoption, higher task completion and user errors down to near zero.
Latest work
Strategy, architecture, and the products built from them.
Agentic customer experience for energy retail.
Product & design strategy, prototypes · Energy platform
I own the end-to-end customer experience for an agentic AI programme built to prove that AI can resolve the majority of an energy retailer's customer contact, not just deflect or route it. The customer-facing agent handles both routine and complex contact through a conversational, multimodal experience, escalates to a human only when it should, and is held to a bar of genuine resolution at or above the human baseline. Success is measured on efficiency and experience together. Built for enterprise scale.
I set the product and design strategy and built the working prototypes myself in Claude Design and Claude Code, taking the experience all the way to code. It runs on a trust model of continuity, honesty and safety, with transparency and human control designed in. I kept safety-critical routing, including for vulnerable customers, out of the probabilistic layer.
OutcomeCost-to-serve projected to fall by a step change.
A recorded walkthrough of the working prototype exists but is held back here for confidentiality. I am happy to show it on request during an interview.
The foundations beneath every product in the suite.
Design system Nebula, from a single-product library to an enterprise source of truth.
I own Nebula, Kaluza's design system. I inherited it as a customer-facing library built for a single product and have been evolving it into an enterprise source of truth, in code and in design, now serving several product lines.
I own its governance, the parity between its React components and its Figma libraries, its accessibility standards, and the contribution model that lets teams extend it without fragmenting it. Design and build stay one to one, so what is specified is what ships.
Each new surface tightens the shared standard, with no forks.
OutcomeThe components teams reach for most hold to the shared standard with little deviation.
Quality guardrails Accessibility, design-system adherence and front-end QA, enforced automatically.
Standards only hold if something enforces them, so my team has been building the tooling that does, with AI. The first runs structured WCAG 2.2 accessibility checks against live applications, Figma files and component libraries, pairing automated scanning with AI-assisted analysis, and turns failures into drafted remediation tickets and exportable conformance statements.
The second does the same for the design system: an accelerated front-end QA check that tests a build against Nebula and flags drift. Both started local. The accessibility tool is piloting within my team; the design-system check is moving into the shared testing environment, so every team can run it as they build.
OutcomeA full accessibility audit complete across the suite, with a defined path to full compliance by the end of 2026.
Architecture Frontend and information architecture, held as one structural layer.
I drafted the front-end architecture strategy for a multi-product estate, and I own the global information architecture that decides where every new capability belongs and how navigation scales. Together they are the structure that keeps a growing product coherent.
I pair them with a UX fitness testing framework that holds the architecture accountable to the experience it produces, as engineering, product and design build against it day to day. It is the infrastructure that prevents the failure mode most enterprise products hit: features that make local sense but fragment in aggregate.
Screen
Region
Zone
Overlay
System
-
Supervisor dashboard screen
- Top bar region
- Brand and live status
- Ask Aria commandopens · Ask Aria panel
- Session and identity
- Metrics bar region
- Customer outcomeshandle time, first-contact resolution, sentiment
- System health livetime to advisor, confidence, escalation
- Working area region
- AI autonomous zone zone
- Running autonomously
- Guardrails
- Governed actions
- Proactive outreach
- Active initiatives
- Topic breakdown
- Handling now
- Human oversight zone
- Action requiredauthority, safeguarding, regulatory, auto-routed
- Handoffs in motionopens · Conversation detail
- Expert advisors
- AI autonomous zone zone
-
- from Ask Aria
- from Handoffs, Action required
- Cross-cutting systems feeds regions
- Live engine
- Sync bus
- Board seed
- Top bar region
Information architecture of the supervisor view: its regions, the modules inside each, the overlays that open on top, and the systems that feed it.
Journey & research A journey-intelligence and research engine, its tools built with AI.
I lead the platform's journey-intelligence and research capability. It owns the global journey taxonomy, a multi-level model of how every user flow ladders up to agreed lifecycle stages, kept as a live single source of truth. The behavioural-analytics metric framework runs across every delivered flow, and its analytics stack is mine.
To move faster, the team builds this tooling with AI under my direction. A product-insights agent codes insights against the product map and the journey taxonomy, so product decisions run on a searchable body of evidence. An event-audit tool takes the master design file for a flow, extracts the actions it should emit, audits the events in the codebase and returns exactly what is missing, turning instrumentation from a manual chore into an automated fitness test.
OutcomeTime-to-insight down an estimated 90%; >75% of scoped H2 PRDs and Initiative Specs use validated insight as reference.
The Hive: Kaluza's company intranet.
Architecture, strategy & prototype · Live company-wide
Designed the architecture and content-routing strategy for Kaluza's new intranet, replacing a fragmented landscape of Slack, Confluence and Gmail with a single entry point. Defined the three-way content model, the navigation and information hierarchy, and the phased migration plan. Built a working interactive prototype to test the model with stakeholders, then handed implementation to the Internal Comms team.
Outcome34% of the company active in the first week; three tools consolidated into one.
How I lead
Two assessments point in the same direction.
HBDI shows a strong synthesiser with an analytical spine. I think in systems and futures, backed by structured reasoning. CliftonStrengths adds the leadership texture: Strategic, Analytical, Self-Assurance, Individualisation, Relator.
In practice, that means I move fast on patterns and slow on people: reading individuals precisely, building teams around what each person uniquely does well. The operating models I design tend to reflect this: small high-performing groups, embedded generalists supported by deep specialists, decisions made with conviction and reviewed against evidence.
Talks
Speaking, on enterprise design, how it gets built and being a woman in leadership.
Keynote · Future of Utilities, Amsterdam
Testing solutions with users in the energy transition.
Internal talk · Kaluza
Establishing UX quality metrics and fitness tests.
Conference talk
Scaling up with information architecture and an enterprise design system.
Internal talk · Kaluza offsite
How we think: the shared beliefs and behaviours beneath the operating model.
Internal talk · Kaluza offsite
What we follow: the processes and product design playbooks behind consistent delivery.
Panel · Conference
Female leadership in regulated industries.
Panel · International Women's Day
Confidence, imposter syndrome and career development.
Beyond the day job
Mentorship, coaching, and making on the side.
Formal mentorship inside the organisations I've led, and structured work with women from underrepresented backgrounds through a dedicated programme. I also coach independently on the side, with a view to formalising this further over time.
KALLI: private rehearsal for high-stakes speaking.
Product, content & interaction design · Pre-launch
A space to rehearse the moments that decide how seriously you get taken: defending a budget, pushing back on someone senior, the update that has to land. Built first for people doing that work in a second language. I designed for both halves of the gap, the thinking and the delivery: leading with the point and holding the floor, then pace and clarity for a non-native speaker, without ever treating an accent as the problem. At its core is a rep loop that runs a real situation in under three minutes: a brief, sixty seconds out loud, an honest read-back on where you hedged, then a sharper take in your own voice. Around it sits the inner-game layer most tools skip: naming the move you make under pressure, reframing the thought that gets in the way, a wins log for the low mornings. Privacy-first, so nothing leaves the device. Currently building the waitlist.
ORIO: the hidden cost of gender norms.
Product, content & interaction design · Pilot
A self-funded pilot: short, interactive data experiments for teenagers and twenty-somethings on the hidden costs of gender norms, making the case with sourced evidence. I designed the whole experience, from the age and content-sensitivity gating to a non-partisan framing that meets sceptical readers on their own terms before the data complicates the picture, all on a privacy-first build where nothing leaves the device. I'm now exploring where it could go: a standalone platform, and partnerships with schools and youth organisations.
Interactive art and design
Interactive installations · Exhibited
Between training as an architect and moving into digital design, I spent a while on the side in the space between interactive art and design, building responsive installations with Max/MSP and sensors to see how far a physical interface could listen back. Two of them were exhibited: Logtime Twister in 2005, shown at Design in Delft with an honourable mention from Microsoft Research, and Oracle in 2009, at the 2nd Thessaloniki Biennale of Contemporary Art and at enTechno, a renowned underground electronic music festival in Athens where people could step in and interact with it.
References
Evi has an ability to persuade sceptical stakeholders, to communicate methodologies in such a way that their value becomes clear, to instil confidence in the people around her, whether she's working in the design studio or the boardroom.
Brendan Nelson · Head of Design Strategy · Tobias & Tobias
The headline on Evi is, she will make a difference. Her resilience is not to be underestimated in a business which has undergone a fair amount of M&A with all the integration and transformation work this inevitably involves.
Katja Garrood · Chief Design Officer · Brandwatch
More references available on request.
Get in touch.
Emailevo@evothing.com
Phone+44 7508 190586
LinkedIn/in/evimalisianou
Based inBrighton & Hove, UK
WorkingOpen to London hybrid and remote